Word on the Street: 311 follow-ups

A new policy guarantees that the NYPD will follow up with customers who call 311 with quality-of-life complaints.



Under the new rule, residents who call 311 can get a call from police within 24 hours during the week.



People who continue to call and complain could also expect a personal visit from an officer.



News 12 took to the streets to ask residents what they thought about the move.


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