City's 311 system flooded with complaints from tenants without heat
BX tenants were urged Wednesday to first report heat problems to their landlords.
With the city's 311 system flooded due to heating complaints, the commissioner of the Department of Housing, Preservation and Development told residents the first thing to do is contact their landlord. She said if that fails then the next step would be to call 311.
By law, landlords are obligated to keep the heat on in the cold weather. During the day, if the mercury dips below 55 degrees outside, it must be at least 68 degrees inside homes. At night, between 10 p.m. and 6 a.m., apartments must be at least 55 degrees if the outside temperature is 40 degrees or lower.
According to HPD officials, an inspector is sent out with 24 to 48 hours if landlords do not respond to complaints immediately. Landlords who do not comply with heating laws will receive citations.