Department of Aging officials say Bronx Meals on Wheels is improving
Though some Bronx politicians and senior citizens call it a disaster, Department of Aging officials continue to defend the new Bronx Meals on Wheels pilot program.
Many seniors complained that the new program forces them to choose to have frozen meals instead of hot meals delivered to their homes. Hundreds of seniors said the new service providers are delivering meals late and sometimes not at all. And some seniors also complained about the taste of the frozen meals.
Despite all the complaints, Department for the Aging officials say services have been improving. They say new service providers have been putting more trucks on the street to deliver meals. The Department for the Aging commissioner added that many of the initial complaints have died down.
Assemblyman Jeffrey Dinowitz and City Councilman Oliver Koppell have both spoken out against the new program. They say while complaints have been down, there is still a high level of dissatisfaction with the program.
Bronx seniors who have any concerns are encouraged to lodge complaints by calling 311.