311 line geared for public school families

The city's new 311 service for public school families is up and running with specially trained operators.

City officials say the operators are taking calls on any education-related questions. In the past, callers had to know a specific Department of Education hotline to get their concerns addressed.

"With one number fielding every school-related inquiry, we can make sure parents receive the same consistent service and information," Mayor Michael Bloomberg says.

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