Riders: Intercoms can't replace station agents

Many straphangers are voicing their discontent over intercoms they say can?t replace station agents on the subway.

The Metropolitan Transportation Authority had intercoms installed at many stations. The proposed layoffs of 450 station agents would mean that riders would have to rely on the intercoms for all their needs.

Many riders said they were unaware of the intercoms and unable to use them. Some added the nondescript-looking boxes were hard to find and broke easily.

The MTA plans to put signs directing people to the location of intercoms.

sorry to interrupt
your first 20 are free
Access to News 12 is free for Optimum, Comcast®, Time Warner® and Service ElectricSM customers.
Please enjoy 20 complimentary views of articles, photos, and videos during the next 30 days.
you have reached your 5 view limit
Access to News 12 is free for Optimum, Comcast®, Time Warner® and Service ElectricSM customers.
Please login, create an account or subscribe to continue enjoying News12.
Our sign-up page is undergoing maintenance and is not currently available. However, you will be given direct access to news12.com while we complete our upgrade.
When we are back up and running you will be prompted at that time to complete your sign in. Until then, enjoy the local news, weather, traffic and more that's "as local as local news gets."